Connect Health

Integrated Connect Health

Our Contact Services/Connect Health division offers professional live call answering services to physicians, hospitals, and insurance companies. This division also assists with our population management programs and initiatives, helping manage and oversee all the contact services and health coaching that is needed with these defined care plans.

Our nurses and patient coordinators are experienced and knowledgeable, and deliver a seamless solution for your clinical and non-clinical calls. Additionally our automated and state of the art technology optimizes work flow, increases revenue, while simultaneously enhancing the patient/customer experience.

This support helps ensure that you have the time and resources you need to focus on other high-priority responsibilities.

Features:

– Daytime Call Management
– Appointment Scheduling, Reminders, and Contact Services
– Portal and Documentation Support Services
– Nurse Triage Services
– Customized Directives and Protocols
– Patient Outreach
– Confidential Messaging – Care Coordination Messages
– Population Health – Patient Engagement Services
– Chronic Care Management Program Support
– Mass Patient Notifications
– Follow-Up
– Robust Reporting – Recorded Calls, Call Volumes, Length of Call, etc.
– Billing Reminders

Daytime Call Management solutions serve a wide range of caller needs. We can provide any or all of the following:

Insurance verification, prescription refill services, waitlist management, physician messages, office directions, billing support, patient registration, etc.